1. Return

You may request a return within 30 days from the date of purchase. Returns received after this period will not be accepted.

To be eligible for a return, the following conditions must be met:

• The product must be unused, unworn, and unaltered

• The item must be returned with original packaging, tags, and all accessories

• All certificates and documentation provided at the time of purchase must be included

• The tag or seal must not be cut, removed, or tampered with

Non-Returnable Items

The following items are not eligible for return:

• Personalized or Made-to-Order products, unless found to be defective or not as described

• Loose gemstones that have been set into jewelry by a third-party jeweler

Any missing items (such as certificates or accessories) may result in deductions from the refund amount.

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2. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 3 to 5 business days after successful quality inspection

• The refunded amount will be credited to your original payment method

• Depending on your bank or payment provider, it may take an additional 2 to 7 business days for the amount to reflect

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3. Deductions & Charges

Please note the following:

• Shipping charges, international duties, and taxes are non-refundable

• Customers are responsible for return shipping costs, as we do not currently provide prepaid return labels

• Missing certificates may incur a replacement deduction (minimum $125), depending on the type of certification

• Special certification charges requested at the time of purchase are non-refundable