Refund policy

We offer a simple and straightforward 30-day money-back return policy on eligible purchases. Our risk-free return policy is designed to provide confidence and peace of mind while shopping with us.

This policy is subject to the following conditions:

• Returns are accepted within 30 days from the date of purchase. Any returns received after this period will not be eligible for acceptance.

• All accompanying certificates provided with the purchase must be returned along with the product.

• Returns will not be accepted for loose gemstones that have been set into jewelry by a third-party jeweler.

• Returned products must be in new, unworn, and unaltered condition, and must include the original packaging and all accessories. Any missing accessories may result in deductions from the refund amount.

• Returns will not be accepted if the tag or seal label has been cut, removed, detached, or broken.

• Personalized and Made-to-Order products are not eligible for returns unless found to be spurious or defective.

Refund Policy

• Refunds will be processed within 3 to 5 business days after the returned item has been delivered and approved upon quality inspection. Once processed, it may take an additional 2 to 7 business days for the refunded amount to reflect in your original payment method, depending on your bank, credit card provider, or financial institution’s processing timelines.

• Shipping charges, international customs duties, and taxes are non-refundable. Customers are responsible for return shipping costs, as we currently do not provide prepaid return shipping labels.

• Missing accompanying certificates may result in the replacement cost being deducted from the refund amount (minimum $125, though the amount may vary depending on the certificate or appraisal involved).

• Certification charges for gemstones requested on a special basis are non-refundable.